Refund policy

RETURN & REFUND POLICY

Because many Iron Ice products are made to order, we generally do not accept returns or exchanges for incorrect size selection, color choice, change of mind, or buyer's remorse.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact us within 14 days of receiving your order. Include your order number and clear photos showing the issue. If the claim is approved, we will arrange a replacement or refund at no additional cost.

Sizing

Please review the product sizing information carefully before ordering. Because products are made to order, we cannot provide returns or exchanges when an incorrect size is ordered.

Customized and Team-Branded Products

Personalized, customized, and team-branded merchandise is made specifically for each order and is not eligible for return or exchange unless the item is defective, damaged, misprinted, or incorrect.

Order Changes and Cancellations

Orders enter production quickly. Once an order has entered production, we cannot guarantee that it can be changed or canceled.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Contact Us

If there is a problem with your order, please contact Iron Ice through our website and include your order number and details about the issue. We will work to resolve legitimate order problems as quickly as possible.